Surveys

Category Archives for Surveys.

Meet “Premier Status Peter,” birthed by a consumer airline study

The PR firm for PricewaterhouseCoopers (“PwC”) sent me a link to an interesting study PwC recently completed and published focusing on strategies the airlines should be incorporating to ensure they’re meeting the needs of both business and leisure travelers. I could write-up multiple posts covering the entire Experience Radar 2012: Customer Insight for the US…

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United’s virtual agent, Continental’s E+, American Eagle fined, bloated TSA, Hawaiian at JFK, bustling Boeing, Google Flight Search, Travelocity Q&A and ACE Rent-A-Car

In other airline, hotel and travel industry news this week… United Airlines has signed with Next IT to create a virtual assistant on United.com, similar to Continental’s “Ask Alex.” “Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using the website.” If you’re unfamiliar with “Ask…

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Hotel rankings from business travel managers. Do you agree?

Late last month I posted a review of how travel managers ranked airlines, those people who have contracts with Fortune 500-type businesses who are responsible for planning travel. The same outfit, Business Travel News, also surveyed a similar 519 corporate travel department officials who rated hotel chains across 13 categories. As with the last post,…

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How mobile technology is advancing our air travel experience

I listened in to another Air Transport World webinar last week discussing how mobile technology will transform the future of air travel, and I offer up some of my notes below. The full presentation, including audio and slides, can be found here. The advent of smartphones has created a world where we can literally search,…

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Airline, hotel & online travel agency website usability study

A web usability surveyor based in Amsterdam named Usabilla just published results detailing user experiences on airline, hotel and Online Travel Agency websites. Participants were asked to perform simple tasks, such as “where would you click to get your boarding pass,” and leave additional comments about layout and other site features or functions. The full…

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American, Qantas, Southwest make cuts, hotel fierceness and promos, Chicago’s on top, and jet passes plus Visa cards

In other airline, hotel and travel industry news this week… A survey of the 50 most popular U.S. destinations conducted by the Global Business Travel Association found Chicago to be the city charging the highest total taxes for travelers. Not to worry, New York was number two so don’t get your hopes up for an…

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United Airlines Red Carpet Club survey

Yesterday I received an email inviting me to “share your opinions about being a Red Carpet Club member,” as it was so titled. Fantastic, I thought, that United Airlines wants feedback from current RCC members and I was hoping to give some praise and criticism since I figured they’re gathering direct input for the eventual…

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The 2010 Zagat Airline Survey results are in

The publisher of the popular Zagat restaurant guides surveyed its readers for their opinions on airlines and airports around the world, and the results are out today. The 8,007 respondents flew an average of 17.4 flights per year, and were likely seasoned travelers as the age demographic skewed older with 57% over the age of…

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Travel & Leisure takes a closer look at world airports and wants your vote

The December 2010 issue of Travel + Leisure arrived yesterday and has a few interesting topics covering airports.  First is an article by Michael Gross, entitled “Ode To Airports.”  He writes about how his unfortunate late check-in for a flight at Rome’s Leonardo da Vinci airport led he and his wife to discover some of…

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