United has been allowing the extension of expiring Regional Premier Upgrades and Global Premier Upgrades (at your request) during the past several months. And I had one of each expiring tomorrow that were extended through December 31, 2012.
My call to the MileagePlus Service Center took less than a minute and after providing my PIN, they immediately showed extended on United’s website.
(Side note: I’ve found the agents staffing the South Dakota service center particularly pleasant and engaging over the years, always thanking me for my business. This agent simply answered, “MileagePlus” and after I asked for an extension, 20 seconds of silence ended with, “What’s your PIN?” Another 15 seconds passed and the agent simply said, “Okay, they’re extended through 12/31/12. Is there anything else I can help you with?” While there’s nothing wrong with how the call went, it was quite a change from all of my previous phone calls directly to MileagePlus. Did I get a former OnePass rep?)
Anyway, there are reports on Flyertalk that some people haven’t had as easy of a time getting their upgrades extended. Member ULMFlyer posted:
Just called the GS line to extend a GPU that expires today. Agent put me on a conference call with the MP desk. And the MP desk told me they can’t extend my GPU until December because I am an original OnePass member and the system only allows them to extend GPUs from original MP members. WHT?? Is this info true and I didn’t see it upthread?
After another member advised to ask to speak to a MP Supervisor, ULMFlyer came back with:
Got the same spiel from a supervisor. Said GPUs originally earned in OnePass accounts cannot be extended by the system. Mentioned your case and was told it must’ve been because you must also have had an MP account that was merged with your OnePass. Whatever, this is too much trouble for a GPU. I have neither the patience nor the time to deal with this company anymore. Thanks to FT, I’ve got 16 SWUs with AA.
And Flyertalker g_leyser had a completely different experience:
I have 2 more GPUs expiring in November. I called MP to get them extended one month to 12/12. Agent told me I can only extend them during the month they expire, so I have to call back on November 1st. I was in no mood to argue. I’ll just call back.
Anyone else have issues, or were your extensions as easy as mine? As always, often the tried and true method for success is to simply hang up and call back.