jeff smisek

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United Airlines Boeing 787 Dreamliner Inaugural: Chicago Arrival Celebration

After a flight that went by far too quickly, we were on final approach for runway 10 at Chicago O’Hare International Airport. United Dreamliner Inaugural: Introduction United Dreamliner Inaugural: Pre-Departure Festivities United Dreamliner Inaugural: UA Flight 1116 IAH to ORD United Dreamliner Inaugural: Chicago Arrival Celebration United Dreamliner Inaugural: UA Flight 1510 ORD to IAH…

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United Airlines Boeing 787 Dreamliner Inaugural: UA Flight 1116 IAH to ORD

One week ago yesterday, I flew on United’s inaugural Boeing 787 Dreamliner flight from Houston to Chicago. United Dreamliner Inaugural: Introduction United Dreamliner Inaugural: Pre-Departure Festivities United Dreamliner Inaugural: UA Flight 1116 IAH to ORD United Dreamliner Inaugural: Chicago Arrival Celebration United Dreamliner Inaugural: UA Flight 1510 ORD to IAH United Dreamliner Inaugural: UA Flight…

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United Airlines 787 Inaugural Info, Plus Delivery of Second Dreamliner

I’m getting excited for United’s inaugural of the Boeing 787 Dreamliner on November 4! And they sent me a little preview of what to expect at Houston Bush Intercontinental Airport on Sunday morning. First, the basics: Flight 1116 is scheduled to depart from IAH at 7:20 a.m. with an arrival at Chicago O’Hare at 9:51…

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United’s Official Response to Yesterday’s Outage, Upcoming Webcast

As many of you know or experienced first-hand, United Airlines had an outage yesterday impacting SHARES. More than 500 flights were delayed and several cancelled. United’s official response to me at CNBC was: So much for “fully redundant.” To United’s credit, they did issue a travel waiver for all cities late yesterday. It’s gone now…

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The Funniest Thing About United’s Outage Today…

If you’re not following @FakeUnitedJeff on Twitter, you need to. Case in point is his exchange with American Airlines (and others) following the SHARES outage at United Airlines today. Kudos to American’s social media team for participating. Related posts: An Interview With American’s Social Media Team United Airlines Retweeted WHAT? Being Schooled on United’s Complimentary…

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United’s Smisek Apologizes, Front-end Improvements Coming to SHARES

Tidbits of information about forthcoming improvements to SHARES, the reservations system for United Airlines, were revealed during the second quarter earnings call last week. In addition to apologizing for a range of customer disservice issues we’ve all experienced since March 3 (seat assignments falling off, missing upgrades, miles not posting, etc.), CEO Jeff Smisek said,…

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Insight from Jeff Smisek’s United Airlines presentation this week

Earlier this week, United Airlines and many other carriers presented at the J.P. Morgan Aviation, Transportation & Defense Conference in New York, and once again, Jeff Smisek was very engaging as he’s willing to go off-script a bit adding more than what the bland presentation slides provide. I listened to the 40-minute audio of his…

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Truth and B.S.: An interview with United Airlines CEO Jeff Smisek

A pair of Associated Press writers recently sat down with Jeff Smisek, CEO of United Airlines, and probed him for his thoughts on the current state and future of both United and the airline industry overall. Interviews of this type tend not to reveal anything new or juicy, but I still try to read between…

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United optimistic, pilots union not; American fears recession; mileage runners; ridiculous lawsuit; hotels rejoice; DOT changes and Australia’s woes

In other airline, hotel and travel industry news this week… United Airlines CEO Jeff Smisek claims he doesn’t see any signs of an “imminent recession” when looking at advance bookings. A combination of capacity discipline and fare increases has kept the carrier in the black. Smisek remarked, “We’re not seeing it in our bookings [or]…

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