social media

Tag Archives for social media.

Notable Airline, Hotel and Travel News: September 25, 2013

A brief sampling of industry news that caught my attention today: For the sixth straight year, Virgin America was named “Best Premium Class” airline here in the U.S. by business travelers in Conde Nast Traveler‘s annual poll. Sun Country, Hawaiian, Alaska and Allegiant (??!!) rounded out the top five. United’s new Cleveland-Austin nonstop flight began today.…

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United’s Social Media Team Wows With a Fantastic Million-Mile Congrats

Earlier today, I landed in San Francisco on United Airlines flight 892 from Seoul and officially rolled over one million lifetime miles in the MileagePlus program. I’ll have a full trip report in the future with some additional background, but I have to quickly post about the fantastic response I received from United’s social media…

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Yes! United Stepping Up Its Twitter Participation – Keep It Up!

I’ve previously harped on United Airlines for its less-than active, engaging participation on Twitter. But I’ve seen significant improvement lately, particularly since the beginning of the year. United has stepped up its game in replying, helping and informing those who directly include @united in their tweets. And it’s a welcome sign. Today, for the first…

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British Airways Retweeted WHAT?!!

I thought United retweeting an article containing questionable customer service and reference to “losing” an unaccompanied minor was bad. But today British Airways waaaay outdid United in retweeting the following expletive-loaded tweet: I was visiting my parents today and on my laptop scrolling through Twitter before we headed to a pre-Thanksgiving/Thanksgiving lunch and nearly shouted,…

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Elite Perks at Hotels Are Great, but Outreach Keeps Me Loyal

When it comes to having elite status with a hotel, my two favorite perks are by far free Wi-Fi and access to the club lounge. I also appreciate the other amenities that vary by hotel chain – and even brand within a chain – including room upgrades and welcome gifts (free bottled water, food platters,…

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United Airlines Retweeted WHAT?!

United isn’t known for its social media prowess. Particularly on Twitter where it has a minimal presence compared to other domestic airlines. Yesterday afternoon I saw a rare retweet from them that linked to a third-party article. Intrigued, I clicked in to read the article. It was written by Peter Shankman, a well-known entrepreneur, author,…

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Interview with the head of American’s social media team

I previously posted just how impressed I am with the folks running American Airlines’ Twitter account. They’re active, responsive and professional, yet also know when to throw in some personality and have fun. If you follow @OneMileataTime and @AmericanAir, you’re in for an occasional treat of playful and hilarious banter. I finally got around to…

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Some airlines understand the power of social media, some don’t

I just spent the past 45 minutes catching up on tweets and “chatted” with fellow BoardingArea blogger AAdvantage Geek back-n-forth a couple of times (as well as VeryGoodPoints… hi Stacey!). Anyway, AAdvantage Geek congratulated me on my Executive Platinum status and hoped to see me soon in flight when lo and behold: Now this wouldn’t…

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Another Hilton social media outreach success story

Some companies understand the importance of social media outreach from customers, and some don’t (I’m looking at you, @TopGuest). Hilton is one of the former and has now impressed me twice in a row by responding to my simple Tweet, and they did so nearly instantaneously this time. My first issue this past October was…

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