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Tag Archives for Twitter.

United’s Social Media Team Wows With a Fantastic Million-Mile Congrats

Earlier today, I landed in San Francisco on United Airlines flight 892 from Seoul and officially rolled over one million lifetime miles in the MileagePlus program. I’ll have a full trip report in the future with some additional background, but I have to quickly post about the fantastic response I received from United’s social media…

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Notable Airline, Hotel and Travel News: July 31, 2013

A sampling of industry news that caught my attention today: A Delta Air Lines passenger abandoned several of his bags in Seattle to avoid paying $1,400 in overweight luggage fees. It created quite a stir at the airport and a co-author of the linked article later tweeted that it ended up being four out of…

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Yes! United Stepping Up Its Twitter Participation – Keep It Up!

I’ve previously harped on United Airlines for its less-than active, engaging participation on Twitter. But I’ve seen significant improvement lately, particularly since the beginning of the year. United has stepped up its game in replying, helping and informing those who directly include @united in their tweets. And it’s a welcome sign. Today, for the first…

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British Airways Retweeted WHAT?!!

I thought United retweeting an article containing questionable customer service and reference to “losing” an unaccompanied minor was bad. But today British Airways waaaay outdid United in retweeting the following expletive-loaded tweet: I was visiting my parents today and on my laptop scrolling through Twitter before we headed to a pre-Thanksgiving/Thanksgiving lunch and nearly shouted,…

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United Airlines Retweeted WHAT?!

United isn’t known for its social media prowess. Particularly on Twitter where it has a minimal presence compared to other domestic airlines. Yesterday afternoon I saw a rare retweet from them that linked to a third-party article. Intrigued, I clicked in to read the article. It was written by Peter Shankman, a well-known entrepreneur, author,…

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Interview with the head of American’s social media team

I previously posted just how impressed I am with the folks running American Airlines’ Twitter account. They’re active, responsive and professional, yet also know when to throw in some personality and have fun. If you follow @OneMileataTime and @AmericanAir, you’re in for an occasional treat of playful and hilarious banter. I finally got around to…

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Some airlines understand the power of social media, some don’t

I just spent the past 45 minutes catching up on tweets and “chatted” with fellow BoardingArea blogger AAdvantage Geek back-n-forth a couple of times (as well as VeryGoodPoints… hi Stacey!). Anyway, AAdvantage Geek congratulated me on my Executive Platinum status and hoped to see me soon in flight when lo and behold: Now this wouldn’t…

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My chat with United Airlines’ Onboard Product team on Twitter this week

United Airlines hosted another “Plane Chat” series this week on Twitter where they bring in a few people from one of their work groups to answer questions related to that department’s function. Previous chats were with reservations agents, pilots and the aircraft scheduling department. This week, the Onboard Product team was featured and I was…

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Social media outreach success: Hilton HHonors promo failure resolved via Twitter

Back in August I posted about a targeted offer I received in the mail offering instant Hilton HHonors Gold status and the opportunity to earn bonus points and airline miles after completing five stays. The mailer included a new Gold card and account number with additional verbiage, “If you’re already a HHonors member, please contact…

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Airline social media, lawsuits, leaky engines, top rankings & retiring birds

Here are a few more noteworthy news items from the airline industry in the past week: Airlines have wholly embraced Facebook and Twitter as important marketing and social media portals, and some are expanding it to include flight searches and bookings like Delta Air Lines has already done. Taking it a step further, though, is…

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