airline study

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Meet “Premier Status Peter,” birthed by a consumer airline study

The PR firm for PricewaterhouseCoopers (“PwC”) sent me a link to an interesting study PwC recently completed and published focusing on strategies the airlines should be incorporating to ensure they’re meeting the needs of both business and leisure travelers. I could write-up multiple posts covering the entire Experience Radar 2012: Customer Insight for the US…

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