The PR firm for PricewaterhouseCoopers (“PwCâ€) sent me a link to an interesting study PwC recently completed and published focusing on strategies the airlines should be incorporating to ensure they’re meeting the needs of both business and leisure travelers. I could write-up multiple posts covering the entire Experience Radar 2012: Customer Insight for the US…
airline survey
Tag Archives for airline survey.
United Airlines Red Carpet Club survey
Yesterday I received an email inviting me to “share your opinions about being a Red Carpet Club member,†as it was so titled. Fantastic, I thought, that United Airlines wants feedback from current RCC members and I was hoping to give some praise and criticism since I figured they’re gathering direct input for the eventual…
The 2010 Zagat Airline Survey results are in
The publisher of the popular Zagat restaurant guides surveyed its readers for their opinions on airlines and airports around the world, and the results are out today. The 8,007 respondents flew an average of 17.4 flights per year, and were likely seasoned travelers as the age demographic skewed older with 57% over the age of…