Late last month I posted a review of how travel managers ranked airlines, those people who have contracts with Fortune 500-type businesses who are responsible for planning travel. The same outfit, Business Travel News, also surveyed a similar 519 corporate travel department officials who rated hotel chains across 13 categories.
As with the last post, these reviews come from not the end-user of the hotel room, but the department that books it for their clients. They certainly receive feedback from the travelers, but I think it’s worthwhile to see how hotels are viewed from a contractual booking-type basis. The chain I’m loyal to didn’t come in to well… eh hem… Hilton.
Each category was ranked on a 1- to 5-point scale and I’ll share the results below broken across seven tier categories from Deluxe to Mid-price extended-stay hotels. The USA Today reported on these results and further interviewed a few end-users, one of which praised Marriott claiming, “When a reservation is booked, I never have to worry about my room being there for me.” This gentleman spends 125 nights annually on the road, so also enjoys Marriott’s top-tier loyalty benefits.
The Ritz Carlton took a hit in this year’s review, dropping to third among the Deluxe properties. Marriott won the Upper Upscale category, Crown Plaza took Upscale – which is a surprise to me… my last several Crowne Plaza stays were rather mediocre – and Holiday Inn swept the Midprice range. Sheraton’s Four Points took the top honor for Select Service hotels, Staybridge Suites won Upscale extended-stay and TownPlace Suites by Marriott finished out on top for Midprice extended-stay.
I’m on my way to achieve Hilton Diamond status this year and might have to reconsider whom I book with in 2012. I feel a status match in my future with either Priority Club or Starwood. I’m definitely open to advice and recommendations, so please chime in with any comments.
And now the results… please click into each one for a full view. All images courtesy Business Travel News.