Yesterday I flew my first trip with United Airlines since the system conversion this past weekend and while I witnessed other people having issues (check-in, upgrade priority, United Club access), I had absolutely no problems. Granted, I called in advance to clear up a ticketing issue a few days ahead of time and was already upgraded, so everything was smooth sailing.
I took a “quick” LAX-JFK-LAX turn on United’s p.s. service and checked-in the day before without issue on the mobile app. For backup, I also had the boarding passes emailed to me in case the sometimes glitch-prone app decided to conk out at the gate. I also tried to visit the check-in page on United.com, but it did fail out and just plopped me back to the homepage without so much as an error message. No worries… I printed my backup copies from the email.
At LAX, I decided to use the kiosk to see if it was working and sure enough, it spit out both my outbound and return BPs without issue. I made my way to the United Club and was scanned in using my club card as boarding passes currently don’t work. One of the agents I’ve gotten to know mentioned they are coming up with a fix, but the old Mileage Plus numbers are still needed for access.
At the gate, I noticed the overheads now show the full seat map identical to what’s viewed online noting which seats are booked, available, etc. There was an agent I hadn’t seen before at LAX (probably from the Continental-side) helping the gate crew with the manual “GG” Shares GDS commands. The boarding time printed on the BP was incorrect as United only boards p.s. 757s a half hour before departure time, but I was soon onboard and settled into seat 9A.
I had a fantastic crew and the flight was on-time. Breakfast has improved slightly as I’ve already experienced on non-p.s. flights and I’m loving the cinnamon roll addition. Catering forgot to board maple syrup, though, so I had dry French toast for breakfast… I survived.
At JFK, I got quite a bit of work done in the lounge before heading to my 8:24pm departure back to LAX. It, too, was on-time and I again had a fantastic crew. The late flight JFK-LAX was historically a snack flight – and it still shows up as such online – but now features full dinner service.
We landed nearly a half hour early, though had to wait about 10 minutes to be ushered into the gate as the ground crew wasn’t ready for our arrival. All in all, it was a seamless travel day for me and I was happy to get my first post-system conversion flight under my belt. Now I’ll just have to wait to see how long it takes for my MileagePlus account to be credited.