In other airline industry news this week… Delta Air Lines announced this week new interiors featuring lie-flat seats in BusinessElite and “slim line” seats with individual entertainment units as well as an Economy Comfort section in coach will be seen on all 747-400 aircraft by October 2012. A total of 48 seats will occupy the…
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The painful inconsistency of airline call center agents
I’ve briefly touched on this subject in previous posts, but having just freshly ended another call with the United Airlines “elite” 1K Desk, I feel compelled to make a unique post about the matter. My experiences have ranged from incredible – clone this agent – to – why did I bother calling. The tried &…