I’ve pulled myself away from my irritation over United’s fare class availability removal long enough to read another Flyertalk thread that got me thinking. And I have a quick poll at the bottom of this post asking for your opinion. My parents recently returned from a trip I booked for them on my miles. A…
SHARES
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United’s Official Response to Yesterday’s Outage, Upcoming Webcast
As many of you know or experienced first-hand, United Airlines had an outage yesterday impacting SHARES. More than 500 flights were delayed and several cancelled. United’s official response to me at CNBC was: So much for “fully redundant.†To United’s credit, they did issue a travel waiver for all cities late yesterday. It’s gone now…
The Funniest Thing About United’s Outage Today…
If you’re not following @FakeUnitedJeff on Twitter, you need to. Case in point is his exchange with American Airlines (and others) following the SHARES outage at United Airlines today. Kudos to American’s social media team for participating. Related posts: An Interview With American’s Social Media Team United Airlines Retweeted WHAT? Being Schooled on United’s Complimentary…
Being Schooled on United’s Complimentary Premier Upgrades
Keeping up-to-speed with how United’s reservation system processes Complimentary Premier Upgrades (CPUs) can be a daunting task. The vast majority of my flying on United Airlines this year came before the system conversion to SHARES on March 3. And all of my United flights since that date have been upgraded through other means – Regional…
United’s Smisek Apologizes, Front-end Improvements Coming to SHARES
Tidbits of information about forthcoming improvements to SHARES, the reservations system for United Airlines, were revealed during the second quarter earnings call last week. In addition to apologizing for a range of customer disservice issues we’ve all experienced since March 3 (seat assignments falling off, missing upgrades, miles not posting, etc.), CEO Jeff Smisek said,…
United Airlines in the wee hours of March 3, 2012
There have been oodles of articles this week noting United Airlines’ system migration from Apollo to Shares this coming weekend, but very few offer any type of inside scoop as to what exactly will be happening. I found this one from a travel agency perspective that sheds a bit more light on the process and…
Preparing for the upcoming United Airlines system conversion
In a little more than two weeks, United Airlines will switch reservations systems from Apollo to Shares, merging all itineraries from Continental and United onto one platform. Other carriers who recently made similar technology shifts were plagued with problems when they flipped the switch, but United is hoping to avoid similar embarrassments. United’s CEO Jeff…
Reservations and revenue management systems at the new United Airlines
Last week, United Airlines made several decisions regarding which systems and technology platforms they will use in the merged airline. Matthew provides an excellent summary table in his blog post on the subject, and I’d like to add my thoughts on a couple of the areas. First, and creating the most discussion, is their decision…