As many of you know or experienced first-hand, United Airlines had an outage yesterday impacting SHARES. More than 500 flights were delayed and several cancelled. United’s official response to me at CNBC was: So much for “fully redundant.†To United’s credit, they did issue a travel waiver for all cities late yesterday. It’s gone now…
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Notable Airline, Hotel and Travel Industry News: August 28, 2012
United Airlines had a major SHARES outage late this afternoon, bringing their website down and halting operations at some airports. United is apparently offering a travel waiver for impacted customers, but as of this posting, no link has been posted online. [Edited (thanks Kris): The waiver is now posted.] In other not-so-good United news, a…
The Funniest Thing About United’s Outage Today…
If you’re not following @FakeUnitedJeff on Twitter, you need to. Case in point is his exchange with American Airlines (and others) following the SHARES outage at United Airlines today. Kudos to American’s social media team for participating. Related posts: An Interview With American’s Social Media Team United Airlines Retweeted WHAT? Being Schooled on United’s Complimentary…
Being Schooled on United’s Complimentary Premier Upgrades
Keeping up-to-speed with how United’s reservation system processes Complimentary Premier Upgrades (CPUs) can be a daunting task. The vast majority of my flying on United Airlines this year came before the system conversion to SHARES on March 3. And all of my United flights since that date have been upgraded through other means – Regional…
Notable Airline, Hotel and Travel Industry News: August 27, 2012
The FAA is beginning to review electronic devices and whether passengers can one day use them at all times during a flight. The agency is forming a committee to review the issue, even accepting input from the traveling public. American Airlines posted a net income of $135 million for July 2012, the second straight month…
Reader Advice Requested: Rental Cars and Mileage Accrual
It’s that “once an every couple of years†event for me again – I need to rent a car on an upcoming trip. My travels mostly take me to cities with incredible public transportation, or to where I don’t really need anything other than the hotel shuttle. But my upcoming trip to Chicago requires a…
Notable Airline, Hotel and Travel Industry News: August 22, 2012
United Airlines released its planned international flying for the Boeing 787 Dreamliner. Leave it to FlyerTalk to have the details a mere hour or two after word was spread to internal employees. The actual domestic inaugural has yet to be announced. Sticking with United for a moment, a pilot accidentally deployed the emergency slide this…
Notable Airline, Hotel and Travel Industry News: August 21, 2012
American Airlines has some pretty darn good first class fares out there today. In looking at flights from Los Angeles, nonstops to Miami are available for $388 one-way, Chicago $420 and Boston $454. Hat tip: Airfarewatchdog. United Airlines expanded the recent Southwest fare increase of $10 roundtrip to include domestic flights longer than 500 miles.…
Notable Airline, Hotel and Travel Industry News: August 20, 2012
Boeing pilots took United Airlines’ first Boeing 787 Dreamliner on a test flight around the skies of Seattle yesterday. Various systems were checked, including cabin pressurization, avionics, navigation and communications systems. United expects to take delivery of the aircraft in late September. Carlson Rezidor Hotel Group’s CEO, Hubert Joly, resigned suddenly on Sunday to take…
United Airlines Retweeted WHAT?!
United isn’t known for its social media prowess. Particularly on Twitter where it has a minimal presence compared to other domestic airlines. Yesterday afternoon I saw a rare retweet from them that linked to a third-party article. Intrigued, I clicked in to read the article. It was written by Peter Shankman, a well-known entrepreneur, author,…