upgrade phobia

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Should Agents Process Upgrades Due to Misconnects or Close the Door?

On Saturday I flew from San Francisco to Washington Dulles on United and witnessed what could be classified as a lazy and motivated gate agent at the aircraft door. Lazy because she wasn’t going to fill the two empty seats in first class with passengers on the upgrade list, but motivated to get our delayed…

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Buh-Bye Upgrade Phobia: Rediscovering the Joy of Coach Travel

I believe it was Matthew over at Live and Let’s Fly who first coined the term “upgrade phobia†– a condition of nervously worrying about whether your upgrade will come through, constantly checking your position on the list, etc. And I have admittedly been deeply phobic most of the time, which results serious disappointment when…

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