A brief sampling of industry news that caught my attention today: For the sixth straight year, Virgin America was named “Best Premium Class” airline here in the U.S. by business travelers in Conde Nast Traveler‘s annual poll. Sun Country, Hawaiian, Alaska and Allegiant (??!!) rounded out the top five. United’s new Cleveland-Austin nonstop flight began today.…
Hawaiian Airlines
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Notable Airline, Hotel and Travel News: August 2, 2013
A sampling of industry news that caught my attention today: There’s word that JetBlue may reveal its new first class-style premium seat on Monday in San Diego at the Global Business Travel Association conference. The new product is expected to appear on select Airbus A321 transcon flights in 2014, including JFK to LAX. American Airlines…
American’s job cuts, FAA funding, Spirit’s fees, no-fly list expands, Hawaiian’s loss, Virgin’s JFK lounge and smartphone remotes
In other airline, hotel and travel industry news last week… American Airlines announced their intention to cut costs by more than $2 billion annually this past Wednesday through a combination of job cuts, pension overhaul and fleet optimization. The carrier is expected to work with the labor groups targeted for layoffs and if they can’t…
American’s restructuring, Alaska’s religion, United expands IAH, 787 long-haul, JetBlue & Hawaiian, Lufty’s 747-8 and airline idiot of the week
In other airline industry news this week… American Airlines CEO Tom Horton issued a letter to employees this week outlining a redesign of the carrier’s management structure that will more than certainly involve layoffs. Several executives left at the end of 2011, and this letter points to additional tough decisions that will be made in…
Southwest’s seats, AirTran cuts, TSA failure, Hawaiian expands, Airbus’ price increase, airfare transactions, pilot reinstated and U.S. travel
In other airline, hotel and travel industry news this week… Southwest Airlines will be adding an extra row of seats on their entire fleet of 737s with the introduction of new seat cushions and seatback pocket materials. The carrier claims the new seats are more comfortable than what’s currently flying, though seat pitch will suffer…
Airline of the year, fuel stops, American’s cuts, airfare by weight, attendant assault, Southwest expands and Hawaiian breaks a record
In other airline industry news this week… Air New Zealand was named Airline of the Year by Air Transport World Magazine as part of its 38th Airline Industry Achievement Awards. ATW bestowed the honor to NZ due to “industry-leading innovation and motivation of its staff which resulted in exceptional performance across market position, customer service,…
United’s virtual agent, Continental’s E+, American Eagle fined, bloated TSA, Hawaiian at JFK, bustling Boeing, Google Flight Search, Travelocity Q&A and ACE Rent-A-Car
In other airline, hotel and travel industry news this week… United Airlines has signed with Next IT to create a virtual assistant on United.com, similar to Continental’s “Ask Alex.” “Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using the website.” If you’re unfamiliar with “Ask…
In other airline, hotel and travel industry news this week…
Several smaller stories in the airline, hotel & travel industry caught my attention this week and I’ve summarized them below: A Canadian couple sued Air Canada and won an award of C$12,000 (plus an apology) from the airline failing to serve them “in French” aboard their flights to the United States. Records show the passenger,…