A brief sampling of industry news that caught my attention today: Alaska Airlines inaugurated new Portland-Atlanta nonstop service today, utilizing Boeing 737-800s. The airline is offering double Mileage Plan miles on Portland-Atlanta flights for travel between August 26 – October 31. A passenger aboard an Air India flight allegedly received a shocking message on her…
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Notable Airline, Hotel and Travel News: August 15, 2013
A brief sampling of industry news that caught my attention today: The biggest airline news story from yesterday remains as the most highlighted that I’ve seen today, namely where the Justice Department is attempting to block the American Airlines-US Airways merger, which I totally disagree with. It’s still gonna happen, everyone. Maybe not as fast…
Notable Airline, Hotel and Travel News: August 9, 2013
A sampling of industry news that caught my attention today: American Airlines will begin flying its new 3-cabin A321s between Los Angeles and New York on January 7, reports the L.A. Airspace blog. Initially, two of American’s daily flights on the route will feature the A321, increasing to six by January 31. Virgin America is…
United’s virtual agent, Continental’s E+, American Eagle fined, bloated TSA, Hawaiian at JFK, bustling Boeing, Google Flight Search, Travelocity Q&A and ACE Rent-A-Car
In other airline, hotel and travel industry news this week… United Airlines has signed with Next IT to create a virtual assistant on United.com, similar to Continental’s “Ask Alex.” “Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using the website.” If you’re unfamiliar with “Ask…
Qantas shuts down, third quarter airline financials, inflight food, premium traffic growth slows, Google adds OTAs to Flight Search and café diversions
In other airline, hotel and travel industry news this week… [Edited last minute to include:] Qantas CEO Alan Joyce has taken severe action and cancelled all flights in response to continued pressure by three union groups at the airline. He states, ”They are trashing our strategy and our brand. They are deliberately destabilising the company…
American’s financials, Delta’s legroom, United’s new pilot rep, Google Hotel Finder and more airline & travel industry news
In other airline, hotel & travel industry news last week… An airline analyst predicts American Airlines could file bankruptcy in 2012. He points to the fact that American is “on track to lose $1.2 – $1.4 billion in 2011 and $1 – $1.3 billion in 2012.” The carrier’s cash position is also less than ideal…
Booking airline tickets online: Easy or irritatingly difficult?
As a blogger I bookmark and follow a huge amount of travel-related websites that feature news and reviews in the airline and travel industry. One of them is Tnooz.com whose tagline is “Talking Travel Tech.” It really is a fantastic site and they frequently cover global distribution system (GDS) issues and stories for which I…
Trusted travelers, antiquated ATC, rising airfares, American’s troubles, ads everywhere, Qantas’ woes and Expedia gets fined
In other airline, hotel and travel industry news this week… The Transportation Security Administration has officially started a “trusted traveler” program this week. According to the TSA, “This pilot program will help assess measures designed to enhance security by placing more focus on pre-screening individuals who volunteer information about themselves prior to flying in order…
Airline, hotel & online travel agency website usability study
A web usability surveyor based in Amsterdam named Usabilla just published results detailing user experiences on airline, hotel and Online Travel Agency websites. Participants were asked to perform simple tasks, such as “where would you click to get your boarding pass,” and leave additional comments about layout and other site features or functions. The full…
Review of Google’s new Hotel Finder metasearch tool
Last month Google launched Hotel Finder, a new travel tool that searches for hotels based on city and other inputs from the user and returns Online Travel Agency (OTA) pricing. Limited to the United States for now, you can type in a city name or zip code and a small map will appear along with…