In other airline, hotel and travel industry news this week… Delta Air Lines will be laying off 200 employees, the majority of which from their headquarters in Atlanta. This combined with another 2,000 employees taking voluntary buyouts, the airline claims soft demand, fuel prices and reduced capacity make the workforce reductions necessary. Engineers at Qantas…
Hotels
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Scoot Airlines, cabin scents, iPads & apps, aircraft orders, route changes, ancillary fees and U-Haul
In other airline, hotel & travel industry news last week… Earlier this year Singapore Airlines announced they would be getting into the low cost carrier market using a combination of narrowbody and widebody aircraft, including refitting some of their existing Boeing 777 aircraft. Exact details have yet to be released, but it’s being reported Singapore’s…
Declining airline sales; Obama scolded; new & imploding hotels; Tilton’s United; 787 update and Strategic Airlines
In other airline, hotel & travel industry news this week… The Airlines Reporting Corporation (ARC) reported a 4.8% decrease in tickets processed in July through which virtually all airlines account. A total of 11.6 million air transactions were settled through ARC, the lowest figure for July transactions for the last six years. This could be…
Airline, hotel & online travel agency website usability study
A web usability surveyor based in Amsterdam named Usabilla just published results detailing user experiences on airline, hotel and Online Travel Agency websites. Participants were asked to perform simple tasks, such as “where would you click to get your boarding pass,†and leave additional comments about layout and other site features or functions. The full…
Delta hits and misses; American rewards; death by airfare; LAX grows; Tiger flies; cheap hotels and terrible IFE
In other airline, hotel & travel industry news this week… I’ve flown Delta Air Lines and have had pleasant experiences, but as most know the SkyMiles program for redemption opportunities remains the most ridiculous of the majors in the U.S. The good right now: Delta is giving a 100% bonus on purchased and transferred miles…
Review of Google’s new Hotel Finder metasearch tool
Last month Google launched Hotel Finder, a new travel tool that searches for hotels based on city and other inputs from the user and returns Online Travel Agency (OTA) pricing. Limited to the United States for now, you can type in a city name or zip code and a small map will appear along with…
US Airways sues pilots, mechanic steals; new airline routes; GDS extensions and profits galore
In other airline, hotel and travel industry news this week… Late last Friday US Airways filed a lawsuit against… its own pilots. Upset with what they’re calling an “illegal slowdown” by some East (read: US Airways) pilots, the carrier claims their West (read: America West) pilots are far more efficient in minimizing delays that impact…
Instant Hilton HHonors Gold plus free night and bonus miles for airline elites
Last Friday I received a letter co-branded with the Hilton HHonors and United Airlines Mileage Plus logos stating, “We’ve opened the doors to Gold status just for you.†Thanks, Hilton, I’m already a Gold and you’ve just opened up a brand new account and sent me a new card. Reading on, though, it’s a targeted…
American, Qantas, Southwest make cuts, hotel fierceness and promos, Chicago’s on top, and jet passes plus Visa cards
In other airline, hotel and travel industry news this week… A survey of the 50 most popular U.S. destinations conducted by the Global Business Travel Association found Chicago to be the city charging the highest total taxes for travelers. Not to worry, New York was number two so don’t get your hopes up for an…
In other airline, hotel and travel industry news this week…
Several smaller stories in the airline, hotel & travel industry caught my attention this week and I’ve summarized them below: A Canadian couple sued Air Canada and won an award of C$12,000 (plus an apology) from the airline failing to serve them “in French” aboard their flights to the United States. Records show the passenger,…