This ranks enormously low in the grand scheme of things the new United needs to be tackling right now, but have you come across the coffee survey in United’s clubs the past few months?
It looks like it comes directly from the manufacturer and isn’t particularly linked to United besides bearing the “Club” logo on the card. I’d call it an advertisement, actually, as the cards are just displayed on the counter like a brochure without a designated place to leave it with remarks. Plus, they have possibly the worst ranking tiers I’ve ever seen on a survey – “Like It,” “Love It,” “Best Ever” and “Other.”
Personally, I miss the Papa Nicholas brand – especially the hot chocolate packets as an option. It wasn’t great, but had more flavor than the more generic sounding Accolades brew now being served.
Coffee aside, I hope United is considering remodeling some of the clubs and perhaps coming up with a branded and refreshed look. I’m curious to know from the Northwest-turned-Delta flyers if the former WorldClubs simply saw new Delta signage, or if they ended up getting a refresh in the past couple of years since that merger?