This past weekend I completed another mileage run with United rolling me past the 45,000 EQM mark for the year and I – as well as many other passengers in Business Class – scored a customer appreciation certificate for a faulty video system onboard a new configuration 777 from Los Angeles to Washington Dulles. Movies would begin to play, but then freeze partway through without being able to restart them or do virtually anything else but get to the airshow.
I’ve already flown more than 30 flights this year without so much as a bump or any other type of irregular situation, so was pleased to get the “We’re sorry…” certificate assuming it would likely yield the usual choice of miles or an e-certificate.
As I always do, I chose the $200 domestic e-cert knowing I’ll be able to turn that into about 6,000 EQM in the coming months.
Then I got to thinking about the system conversion scheduled to take place this weekend and wondered if Continental’s website was already programmed to accept United e-cert numbers. I made a dummy booking and discovered the answer is a definitive “No.”
Neither of the two United reservations agents I spoke with this morning knew whether or not these type of certs will be redeemable online once the legacy United website goes away next week, but assured me they’ll still be valid and intervention by web support will likely be necessary to complete a booking.
I’ll be certain to make a follow-up posting once “the switch” occurs and outline the steps necessary to redeem these types of certificates. The next couple of weeks at United-Continental will be very interesting, to say the least.