customer appreciation

Tag Archives for customer appreciation.

Round two: My problems redeeming a United Airlines e-certificate

I previously posted about my issues trying to redeem a United Airlines customer appreciation certificate and I spent another 45 minutes on the phone with United last night for round two (really three). Here’s a recap of what happened prior to my call: The certificate wasn’t recognized when I tried making a booking online. During…

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My problems redeeming a United Airlines e-certificate

I may have spoken too soon regarding my smooth sailing with the United Airlines system changeover. Earlier this week, I tried to redeem an e-cert (customer appreciation certificate) online for a new booking and received an error message that the cert couldn’t be found. I called United and the agent asked me to build a…

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Redeeming United Airlines customer appreciation certs post system conversion

This past weekend I completed another mileage run with United rolling me past the 45,000 EQM mark for the year and I – as well as many other passengers in Business Class – scored a customer appreciation certificate for a faulty video system onboard a new configuration 777 from Los Angeles to Washington Dulles. Movies…

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