Since I last posted about the battle between American Airlines and Online Travel Agencies (OTAs), an even bigger player entered the mix. Sabre, the global distribution system (GDS) birth child of American in the 1960s, initially downgraded American’s flights in their displays and eliminated discounts to the carrier last week, but American won an injunction…
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Amenity Kit Review: American Airlines Premium First & Business Class (2010)
The differences between international First class and Business class can sometimes be insignificant, but most airlines tend to differentiate the product offerings all the way down to the amenity kit. American Airlines, however, currently provides just one “Premium†version to its First and Business class passengers. In this edition of Amenity Kit Reviews, I take…
The evolution of airline ticket sales
My interest remains high watching a little battle unfold in the travel industry regarding airline ticket sales and distribution channels. As I blogged about previously, American pulled its flights from Orbitz after the Online Travel Agency (OTA) refused to connect directly to American’s availability, thereby skirting the traditional Global Distribution Systems (GDS). This, then, would…
United Airlines giveth back, American Airlines taketh away
Travel agents and other third parties who supply and sell airline tickets were winners and losers this week. United Airlines reversed its policy that restricted some U.S. travel agencies from using the carrier’s merchant service account when processing airline ticket payments with credit cards. These fees, which generally represent between 1 and 3% of the…
American Airlines is launching something called “Arrivals” next year
I appreciate it when the airlines I fly wish me a happy holiday and thank me for flying with them throughout the year. American beat United this year, and I received the following email this afternoon: I thought it was cute they went all multi-media and I clicked into the video expecting snowflakes and Christmas…