Tag Archives for boarding.

Is American’s New Boarding Process Destined for Failure?

I’m catching up with last week’s notable airline news items and American’s new boarding process, tested earlier this year, is a hot topic. Basically, American Airlines is now allowing those passengers without carry-ons requiring overhead bin space to board ahead of Group 2. The test of this new process, rolled out systemwide last Thursday, was…

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American Airlines Testing New Boarding Procedure

This past weekend I noticed the following Twitter exchange between @JohnnyJet and American Airlines: According to Johnny’s tweet, he noticed that American offered boarding to passengers without carry-ons in the second group, likely after those with Priority Access. Curiosity peaked, I emailed American’s PR team on Monday and received the following reply yesterday (bolding mine):…

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