DOT fines

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United’s virtual agent, Continental’s E+, American Eagle fined, bloated TSA, Hawaiian at JFK, bustling Boeing, Google Flight Search, Travelocity Q&A and ACE Rent-A-Car

In other airline, hotel and travel industry news this week… United Airlines has signed with Next IT to create a virtual assistant on United.com, similar to Continental’s “Ask Alex.” “Next IT will provide a natural, or every-day, language solution to create an exceptional customer experience for travelers using the website.” If you’re unfamiliar with “Ask…

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Google Flights, FAA funded, Heathrow’s pods, hotel unSafes, more Qantas strikes and a GDS fined

In other airline, hotel and travel industry news this week… Google launched a much-criticized Flight Search feature this week. Limited to airfare searches for travel within the United States, this is definitely just a teaser as confirmed by Google’s Inside Search blog where the company states, “This is just an early look, not the final…

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