In other airline industry news this week… Air New Zealand was named Airline of the Year by Air Transport World Magazine as part of its 38th Airline Industry Achievement Awards. ATW bestowed the honor to NZ due to “industry-leading innovation and motivation of its staff which resulted in exceptional performance across market position, customer service,…
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Sea-Tac Airport embarking on $100 million overhaul: Greater need for “Airport of the Future”
Seattle-Tacoma International Airport is about to begin a major realignment that will purportedly cost the airport and airlines upwards of $100 million during the next two-years. It will basically uproot and relocate every carrier’s current terminal lobby locations and gate areas. The dynamic nature of the airline industry, with new entrants, consolidations and defunct carriers,…
How mobile technology is advancing our air travel experience
I listened in to another Air Transport World webinar last week discussing how mobile technology will transform the future of air travel, and I offer up some of my notes below. The full presentation, including audio and slides, can be found here. The advent of smartphones has created a world where we can literally search,…
An airline agent-less airport experience? It’s the future
Yesterday I listened in on another Air Transport World webinar discussing the technology we interact with as travelers at the airport. The specific focus was to outline how common use stations, such as the kiosks we use to check in and the terminals airline agents use for the same functions, can speed travel, reduce airline…
Air Transport World webcast summary on responsive airlines
Yesterday I listened into another webcast from Air Transport World entitled “Responsive Airlines: Secrets to Real-Time Visibility and Control.†The theme of this hour long discussion surrounded around how airlines can better manage internal systems & processes when a service disruption occurs, and the steps necessary to get back on track through enhanced technology all…