United Airlines posted pictures of its new amenity kits on Facebook yesterday. The Global First version looks quite nice and an upgrade from the current version, though the case might not be as reusable. Sadly, the BusinessFirst version doesn’t appear to be much of an upgrade from the current United Business Class model – and…
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Amenity Kit Review: Delta Air Lines Business Elite (April 2012)
Not too long ago, Delta Air Lines introduced a new amenity kit for Business Elite passengers and I’ve selected the new version for this installment of Amenity Kit Reviews. I also reviewed the previous red cylindrical offering. For a better description of each category and the 7-point scale for scoring, please refer to my introductory…
Video tour of Cathay Pacific’s San Francisco Airport lounge
Cathay Pacific recently posted a video tour of their new First and Business Class lounge at San Francisco International Airport and it’s a pretty darn good one. The only thing I’ll miss about the British Airways Terraces lounge they used to use is the “back door” boarding directly from the lounge for gate A6. A…
Vintage Airline Seat Map: TWA L-1011 TriStar (Domestic)
I previously posted the international configuration of a TWA L-1011-100 TriStar and I’ve selected the airline’s domestic version for this installment of Vintage Airline Seat Maps. This L-1011 also had three classes of service, but the business class – Ambassador Class – cabin was in a 2 x 4 x 2 layout versus the more…
Sunday graphic: The Frequent Flyer
I saw this on someone’s Facebook wall the other day and thought it was pretty darn funny. I end up doing a lot of “What I really do” in order to do “What society thinks I do.” I’m sort of at a loss for the meaning/translation of “What my boss thinks I do.” Any ideas?…
Behind the scenes at United Airlines’ test kitchen
Last week, the Chicago Tribune published an insightful article focused on a United-Continental merger related item not often reported in such detail – the consideration given to airline meals and galley equipment. Reporter Gregory Karp spent a day at the United Airlines test kitchen in suburban Chicago speaking with chefs, executives and other staff who…
United Airlines to rebrand international cabins & upgrade premium amenities
United Airlines today announced the rebranding of international cabin classes and the upgrade of food, entertainment and amenities on those flights. United First will be named United Global First on three-cabin aircraft and Continental’s BusinessFirst name will replace United Business beginning March 3, 2012. The enhanced amenities will include: Additional in-flight food choices, including a…
United Airlines complimentary upgrade failure: How to avoid it
My next favorite United Airlines flight out of LAX after any of the premium service departures to JFK is the morning 777 to Washington Dulles. I’ve never missed an upgrade on it and the flight is perfectly timed for a great array of connection opportunities at IAD. I flew it again this past week, but…
Missing an upgrade due to a lazy gate agent
I’ve grown accustomed to the inconsistency I experience and witness when flying these days. From above and beyond service all the way down to outright rudeness, it’s not one specific work group that’s exempt from the swings of customer service etiquette. Last week I observed the laziness of a United Airlines gate agent at Washington…
Vintage Airline Seat Map: United Airlines DC-10-10 w/lounge (1979)
When I launched this blog in November 2010, my very first Vintage Airline Seat Map was a United Airlines DC-10-10, my second favorite aircraft after the 747. It was the configuration I flew most frequently, but the one appearing below was seen flying in the 1970s and included a First Class lounge with swivel seats.…