According to Flyertalk member SFOFastAir, allegedly a United employee, new irregular operations guidelines were recently introduced. And it sounds like they might be pretty darn good. Here’s what (s)he said on Flyertalk: New guidelines for handling customers during IRROPs were published this week. The new guidelines have just about everything that I’ve seen that FTers…
IRROPS
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Air Transport World webcast summary on responsive airlines
Yesterday I listened into another webcast from Air Transport World entitled “Responsive Airlines: Secrets to Real-Time Visibility and Control.†The theme of this hour long discussion surrounded around how airlines can better manage internal systems & processes when a service disruption occurs, and the steps necessary to get back on track through enhanced technology all…