In other airline, hotel and travel industry news this week… Southwest Airlines will be adding an extra row of seats on their entire fleet of 737s with the introduction of new seat cushions and seatback pocket materials. The carrier claims the new seats are more comfortable than what’s currently flying, though seat pitch will suffer…
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Airline of the year, fuel stops, American’s cuts, airfare by weight, attendant assault, Southwest expands and Hawaiian breaks a record
In other airline industry news this week… Air New Zealand was named Airline of the Year by Air Transport World Magazine as part of its 38th Airline Industry Achievement Awards. ATW bestowed the honor to NZ due to “industry-leading innovation and motivation of its staff which resulted in exceptional performance across market position, customer service,…
Southwest buys jets, American leads oneworld, Cathay opens SFO lounge, Qantas’ woes, FAA certs, theft, fraud and GDSs
In other airline and travel industry news last week… Southwest Airlines placed a monumental order for 208 Boeing 737 aircraft this week that includes 150 of the manufacturer’s newest Max version, making the carrier the official launch customer. The first delivery to Southwest won’t occur until 2017. At list prices, the order value is $19…
Sea-Tac Airport embarking on $100 million overhaul: Greater need for “Airport of the Future”
Seattle-Tacoma International Airport is about to begin a major realignment that will purportedly cost the airport and airlines upwards of $100 million during the next two-years. It will basically uproot and relocate every carrier’s current terminal lobby locations and gate areas. The dynamic nature of the airline industry, with new entrants, consolidations and defunct carriers,…
Delta Air Lines is tops with travel managers, consumer airline reviews often differ
Most airline reviews posted in the mainstream media are traveler-based specifically focusing on the opinions of the end-user. Earlier this month, Business Travel News published the results from its 14th annual Airline Survey of 716 corporate travel managers and buyers, of which 406 represent or manage the accounts of companies who spend in excess of…
Scoot Airlines, cabin scents, iPads & apps, aircraft orders, route changes, ancillary fees and U-Haul
In other airline, hotel & travel industry news last week… Earlier this year Singapore Airlines announced they would be getting into the low cost carrier market using a combination of narrowbody and widebody aircraft, including refitting some of their existing Boeing 777 aircraft. Exact details have yet to be released, but it’s being reported Singapore’s…
Hurricane Irene airline travel waiver summary
I compiled the following chart showing each airline’s travel waiver information due to the impact Hurricane Irene will cause on the East coast of the United States this weekend. Please keep in mind this is a dynamic situation and the airlines will likely update their waivers as conditions change. I will do my best to…
US Airways sues pilots, mechanic steals; new airline routes; GDS extensions and profits galore
In other airline, hotel and travel industry news this week… Late last Friday US Airways filed a lawsuit against… its own pilots. Upset with what they’re calling an “illegal slowdown” by some East (read: US Airways) pilots, the carrier claims their West (read: America West) pilots are far more efficient in minimizing delays that impact…
Testing airline response times and accuracy to question submitted online
A couple of weeks ago I decided to pose the same question to a number of airlines to see how quickly & accurately they would respond with an answer. While many airlines don’t publish an email for general questions, they do have online forms available to reach customer service or other departments with questions. I…
American, Qantas, Southwest make cuts, hotel fierceness and promos, Chicago’s on top, and jet passes plus Visa cards
In other airline, hotel and travel industry news this week… A survey of the 50 most popular U.S. destinations conducted by the Global Business Travel Association found Chicago to be the city charging the highest total taxes for travelers. Not to worry, New York was number two so don’t get your hopes up for an…