I just finished another mileage run flying United Airlines, and this one was booked as Continental Airlines codeshare flights as I blogged about previously. A couple of differences occurred that are worth mentioning. First, although I do usually check-in online and/or via my mobile, I always reprint my boarding passes at the EasyCheck-in kiosks at…
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Power outage at LAX last night & my reality check
A power outage hit Los Angeles airport yesterday afternoon, causing a few flight delays and passenger inconveniences. I had a flight last night and didn’t think anything of it, especially since check-in, security and the Red Carpet Club seemed unaffected when I was there. I went to the gate about an hour before departure to…
United Airlines flights booked as Continental codeshares
I have an upcoming trip on United Airlines that I booked and ticketed as Continental Airlines codeshare flights (i.e., flights sold as Continental flights, but operated by United). The pricing and routing at the time I booked it made it advantageous to do it that way directly on Continental’s website, and now I’m noticing just…
US frequent flyer programs focusing more and more on revenue than miles & segments
As being widely reported in the news and blogs this week, Southwest Airlines is launching their revised frequent flyer program on March 1, 2011. Instead of the current segment-based earning system, it will now be based on the price of your ticket, with 6 points per dollar earned for the lowest fares, and 12 points…
Delta Air Lines and voluntary denied boarding aka “The Bump”
Last week, I raked in some nice compensation from United Airlines in the form of travel credits by volunteering my seat. Overselling flights has long been a common practice in the airline industry, and the airlines come out the winners much more often than the losers. Having worked in the department that handles this optimization,…
System reset: The race is on for 1K status in 2012
Happy New Year! Every January 1st is a bittersweet moment for the ranks of frequent flyers. We’ve all been knocked down to zero miles & segments flown for the year, so the race to achieve status begins all over again. Since I once again took a voluntary denied boarding (VDB) last night, I have a…
Watching stellar United Airlines gate agents in action last night
As I tweeted yesterday, I took a voluntary denied boarding (VDB) off my flight back to LAX last night and earned a $400 travel credit for future use, plus the obligatory hotel and meal voucher. I was dead tired from all my traveling around Europe for a couple of days, and ended up getting a…
Video: United Airlines Friends & Family Day at San Francisco Airport
This week’s video is another one by yours truly summarizing the United Airlines Friends & Family event at San Francisco Airport on October 10, 2010. United was gracious enough to invite some Flyertalkers to the event, and I flew up to enjoy the day. I missed out by minutes seeing the United 747 Golden Gate…
Reservations and revenue management systems at the new United Airlines
Last week, United Airlines made several decisions regarding which systems and technology platforms they will use in the merged airline. Matthew provides an excellent summary table in his blog post on the subject, and I’d like to add my thoughts on a couple of the areas. First, and creating the most discussion, is their decision…
Flying on Christmas Day and a thank you card from United Airlines
I had flown on Christmas Day before, but never remembered it being as quiet as it was yesterday. Granted I was only taking one short flight from Reno to Los Angeles, and you can’t really call Reno a bustling airport to begin with, but it still seemed unusually empty. I obsess over checking my itineraries…