In other airline, hotel and travel industry news this week… [Edited last minute to include:] Qantas CEO Alan Joyce has taken severe action and cancelled all flights in response to continued pressure by three union groups at the airline. He states, ”They are trashing our strategy and our brand. They are deliberately destabilising the company…
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The 2011 Chicago Frequent Flyer Seminars have arrived!
It’s officially here! Tonight begins the 2011 Chicago Frequent Flyer Seminars and I’ll be in attendance for the entire weekend. The event has sold-out and it promises to bring an uncompromised amount of education to all areas we mile and point fanatics care about. I’m looking forward to meeting everyone and am certain I’ll pick…
Delta Air Lines is tops with travel managers, consumer airline reviews often differ
Most airline reviews posted in the mainstream media are traveler-based specifically focusing on the opinions of the end-user. Earlier this month, Business Travel News published the results from its 14th annual Airline Survey of 716 corporate travel managers and buyers, of which 406 represent or manage the accounts of companies who spend in excess of…
Bereavement airfares still exist, but policies vary widely by airline
When a family member or loved one is seriously ill, possibly near death or has already passed, airlines used to have very generous bereavement airfares back in the 1980s and 1990s. They have generally disappeared and I believe when I worked for United Airlines in the 1990s such airfares no longer existed. During a recent…
787 delivered, A380 ordered, pilots suing & losing, hotel fees & promos, premium cabin rebound and DOT fines Virgin
In other airline, hotel and travel industry news this week… All Nippon Airways (ANA) took delivery of its first Boeing 787 this week and it flew to Tokyo’s Haneda Airport on Wednesday. Regularly scheduled service doesn’t begin until November 1st, but the carrier plans to fly a charter flight from Narita to Hong Kong on…
Delta layoffs, Qantas strikes, 747-8 livery, Hawaiian Disney, GDS lawsuit, TSA news and 757 replacement
In other airline, hotel and travel industry news this week… Delta Air Lines will be laying off 200 employees, the majority of which from their headquarters in Atlanta. This combined with another 2,000 employees taking voluntary buyouts, the airline claims soft demand, fuel prices and reduced capacity make the workforce reductions necessary. Engineers at Qantas…
Hurricane Irene airline travel waiver summary
I compiled the following chart showing each airline’s travel waiver information due to the impact Hurricane Irene will cause on the East coast of the United States this weekend. Please keep in mind this is a dynamic situation and the airlines will likely update their waivers as conditions change. I will do my best to…
US Airways sues pilots, mechanic steals; new airline routes; GDS extensions and profits galore
In other airline, hotel and travel industry news this week… Late last Friday US Airways filed a lawsuit against… its own pilots. Upset with what they’re calling an “illegal slowdown” by some East (read: US Airways) pilots, the carrier claims their West (read: America West) pilots are far more efficient in minimizing delays that impact…
Testing airline response times and accuracy to question submitted online
A couple of weeks ago I decided to pose the same question to a number of airlines to see how quickly & accurately they would respond with an answer. While many airlines don’t publish an email for general questions, they do have online forms available to reach customer service or other departments with questions. I…
Vintage Airline Seat Map: Piedmont Airlines Boeing 727-200
Piedmont Airlines began operations in 1948 from its home base of Winston-Salem, North Carolina and eventually grew into a national carrier with a route network stretching to the west coast (and later to London’s Gatwick Airport). The east coast was still its strength with the largest frequencies operating from hubs in Charlotte, Baltimore and Dayton.…