My latest trip pushed me over the halfway point to requalifying for 1K status for 2012, and I’m thinking now that I need to retract a statement I made back in November. United Airlines announced a variety of changes to the Mileage Plus program at that time, including the deposit schedule for systemwide upgrades (SWUs).…
Virgin America
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United Airlines announces Economy Plus will live on & Virgin America enters the Chicago market
A mere hours after I posted my noteworthy news items for the week yesterday, two more even bigger announcements came down. First, and absolutely most exciting for United flyers is the welcome news that Economy Plus will be a part of the NEW United Airlines. Many loyalists have been waiting for this decision, and had…
Airline no-show policies, communication failures and our expectations
This week a blogger posted a lengthy rant about his customer service experience with United Airlines over the Thanksgiving weekend. The short version of his story is that he bought a roundtrip ticket, didn’t show for the first flight (drove instead), so United canceled the reservation. A few days later, he shows up wanting to…